The initial discussion between the prospective client and Affordable Web Design Ltd or its affiliates to talk about your web requirements in general terms is to be of a duration of one hour or less. This applies to telephone conversations or video conferences such as via Skype or Zoom. This initial consultation is free.
Once you sign-on as a client, we will invoice you as per our estimate of project time. This estimate is based on the client's information regarding their requirements and is then calculated as per our experience with similar sized projects.
All subsequent discussions, whether by e-mail, text- telephone, video conferencing or in person forms part of the overall project estimate.
We accept payment via E-transfers, Visa, Master Card, and company cheques.
Please note that there will be a $35 administration fee for any NSF cheques.
Payments as per the schedule below are due before the commencement of any work on a project.
Projects estimated at up to and including $2500.00 for the design portion of the project: we require payment equal to the estimated amount in full, including applicable taxes.
Projects with Programming modules: we require payment equal to the estimated amount in full, including applicable taxes.
For designs which have been estimated at over $2500.00 for the design component of the project, we require a deposit of $2500.00 + 1/2 of the remainder of the estimated design cost plus applicable taxes on that portion, before we begin the project.
For programming which have been estimated at over $2500.00 for the programming component of the project, we require a deposit of $2500.00 + 1/2 of the remainder of the estimated design cost plus applicable taxes on that portion, before we begin the project.
The balance of the remaining amount is then due within 7 calendar days after we advise you that we have substantially completed your project.
Any credit on file for your account will be applied towards future work for the same client within one year from the date of overpayment. Credits are not transferable.
For yearly domain name registration, we require the fee in full before we register the domain in the name of the client. Domain name registration fees are non-refundable.
For yearly hosting services, we require the fee in full for whatever timeframe the client has committed to (usually one year at a time, although some clients prefer longer periods). Yearly fees are non-refundable.
All accounts are due upon receipt of invoice. Interest charges of 2.5% per month may be applied to all unpaid accounts beyond 30 days from date of issuance of invoice.
As a service to our clients, we keep track of the expiration of domain names and hostings for all accounts registered on our server.
We will pay out for the renewal on your behalf to our affiliated third party providers prior to expiration, in order to avoid any disruption in service.
We are not responsible for any non-associated third party renewal of domain names or hosting services.
A minimum of 14-days notice is required to cancel your hosting or domain renewal, otherwise we will automatically renew on your behalf and invoice you for the services.
Should project completion be delayed beyond 4 weeks from the date the deposit was received due to the client's inability to provide us with all necessary information for whatever reason within that timeframe, we will generate an invoice to cover any work done up to that point,accrued worktime over the time covered by the initial deposit, which payment will then be due upon receipt of invoice.
We will continue the project at a later date when the client is ready to continue.
Domain name registration or renewal, and yearly hosting payments are not refundable.
Should you have paid for a project but decide not to continue it for whatever reason, your payment/deposit is not refundable and any unused portion will be kept as a credit on your account. This credit can be transferred to someone else, with your approval, but must be used within 2 years of original payment.
A $50.00 + applicable tax administration fee will be applied to all NSF returned cheques.
The invoice amount plus the administration fee must be paid immediately by E-transfer. A replacement payment by cheque will not be accepted.
DELINQUENT ACCOUNTS / SUSPENSION
In the case of accounts which are more than 30 days overdue from date issuance of invoice or advice of project completion, a 2.5% per month late fee may be applied.
In the case where payment for completed work has been refused or intentionally delayed by the client, Affordable Web Design Ltd and its affiliates reserve the right to apply a visible suspension status to the website and remove the website content from the server until such time as payment has been received.
Should we be forced to suspend your account, a $200 reinstatement fee will be added to your outstanding amount. Once payment has been received in full, the website will be reinstated.
In the case of non-payment of domain name registration/renwal and/or hosting, we reserve the right to apply a visible suspension status and remove the website content, as well as to change the registrant information to our name until outstanding accounts, including any late fees or reinstatement fees, have been paid in full.
In the case of logo design, photography or any other services that have been provided to a client through the Affordable Web Design Ltd or its affiliates but for which payment has not been received, the client forfeits all rights to the use of such logo design, photographs, or the benefit of other services, and the ownership of said designs, photos and other reverts to Affordable Web Design Ltd.
Once payment and any applied interest, as well as any other applicable fees, have been received, Affordable Web Design Ltd. will endeavour to reinstate the website content as it was before it was suspended.
Delinquent accounts, either those of 60+ days, or where there is refusal or intentional delay of payment for work already done, may be subject to further processing by an affiliated collection agency on behalf of Affordable Web Design Ltd. The delinquent account holder is then responsible for the collection agency fee (35% of total outstanding), in addition to any outstanding account balance, including all late fees and other administration fees.