Our Kelowna Web Design team is affiliated with Affordable Web Design Ltd and all clients are bound by all its policies. We therefore ask you to please familiarize yourself with our general policy overview before hiring our services.

GENERAL POLICY

This policy gives you a general overview of how we work with our clients.
It is therefore the client's responsibility to ensure that they are familiar with our policies.

General Policy Overview

Our general policies are simple and straightforward so we ask that you please familiarize yourself with them.

The most important factor for you as a client to understand is that you are responsible for the accurancy of any information shown on the website. The purpose of a website is to be an advertising method created to promote a business. Once we complete a wsebsite on your behalf, it is your responsibility to read all content and ensure that there is no misrepresentation or error in how the customer's products or services are explained.


Affordable Web Design Ltd's general policies are binding once we begin a client's project.
Cost Estimates
  • Your initial explanation of your requirements must be as accurate as possible since it forms the base of our project estimate. Our initial estimate is based on an average timeframe to create your kind of project but may be subject to change due to your specific needs.
  • You as the client are responsible for providing the text and images necessary to create an effective project. Our Kelowna Web Designers team members are always happy to help enhance your content, and as long as the estimated timeframe can accommodate any text changes, there will be no extra charge.
  • Should you require our full Content Writing Services, please click here for an explanation of what is involved when requesting those services.
  • If the client requires specific extras, such as special graphics, logos, a large number of images, additional pages over and more, additional functionality, the time charge will vary according to those specific needs.
  • Our original estimate is based on receiving all content once only. We are happy to accommodate any client requests, but it is important that everyone understands that anything over the initially estimated timeframe will incur additional cost.
Refunds

Once a project has begun, there will be no refunds of any monies paid. If the project has been substantially completed, or if the client decides not to have us complete the project for whatever reason, payment of the original estimate will still be due in full.

OTHER POINTS TO NOTE
  • Email Service - we offer a basic free POP/IMAP email service. We provide all the technical specs you will need to set up your own devices.Should you require help in setting up the email on your own devices such as desktop, laptop, tablet or phone, we recommend contacting computer technicians as that is their expertise.
  • Consultation - our initial phone consultation includes a one hour discussion of requirements. All further discussions on content or marketing strategies which occur by phone, email or in person are part of the estimated project timeframe. Should such consultaton exceed the originally estimated timeframe, an additional time cost may be applied.
  • Technical services - all technical assistance for hosting and domain registration is included for clients using our affiliated registrar or our hosting. We will also help our clients transfer their current services to our affiliated ones at no additional charge. Those wishing to continue using their current domain name registry and/or hosting services will be responsible for all technical issues with those non-associated third parties.
  • SEO- our Kelowna Web Designers team is proud of our company's high success rate in helping our client rank highly in their respective top keyword searches. However it is important to note that due to the vast number of constantly changing variables from the Search Engine providers such as Google, no one can guarantee high ranking through the third party search engines.
  • SEO updating is an important factor when keeping up with search engine optimization. Although we incorporate as many SEO parameters as we can when we first create a website, continual updates of SEO factors is important to maintain the possibility of high ranking. We are happy to revisit your site's SEO at any time, based on the time required to update your site.
  • Programming Instructions- we include one hour of free tutoring. Please note that this free tutoring is for the first person only. Should someone new need instruction at a later date, we will be happy to help based on our normal hourly time fee.
  • Updates and Additions - we are happy to accommodate all customer requests for updates and additions to the initial project, based on our normal hourly time fee.
  • Domain Registration or Hosting Cancellation - unless we are advised of a wish to cancel the domain name or the hosting service by the client at least 14 days prior to expiration of domain name and/or yearly hosting, the Kelowna Web Designers team will automatically renew said services on behalf of the client in order to avoid any interruption in service and the domain name and hosting fees will be due immediately upon receipt of our invoice.


POLICIES

Please ensure that you read all our company policies. Hiring Affordable Web Design Ltd for any web services constitutes an acknowledgement that the client agrees to be legally bound by our various policies.


Affordable Web Design Ltd encourages you to read our General Policy so that there are no surprises.
GENERAL POLICIES
Affordable Web Design Ltd encourages you to read our Payment Policy so that there are no surprises.
PAYMENT POLICY
Affordable Web Design Ltd will not use any personal information other than for the purpose of completing a project.
PRIVACY POLICY